Allied Solutions Data Capture Services Analyst in Carmel, Indiana

Data Capture Services Analyst, Carmel, IN

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Company Description

Allied Solutions is one of the largest providers of insurance, lending, and marketing products to financial institutions in the country. It is our goal to work with our clients every step of the way, utilizing technology-based solutions that are customized to fit their needs. With more than 4,000 clients nationwide and offices in more than 14 states, we have grown progressively and we've recently exceeded 1,000 employees. If you're a person who thrives in a fast-paced, team-based, diverse environment and you enjoy helping others through personalized service, Allied Solutions could be the perfect fit!

Job Description

Job Duties and Responsibilities:

70% Participates in the data capture (OCR) implementation process

  • Gathers, marks up, and documents sample insurance documents to use for testing, applying knowledge of keying procedures and exceptions

  • Assists with writing enhancement requirements

  • Collaborates with IT to support systems and software

  • Participates in upgrades and releases, which may require after-hours extended support

  • Assists with writing test plans and test cases

  • Validates test data captured in each field for accuracy

25% Use leadership skills to support to Data Capture Services team

  • Identifies and addresses processing and system issues

  • Trains and mentors team members

  • Assists with monitoring and tracking productivity and quality performance of team members

  • Monitors system performance

  • Makes recommendations to improve work flow, processes, and system performance

  • Keeps leadership team aware of any issues that may prevent deadlines or goals from being met

  • Assists with drafting procedures and ensures documentation is kept up to date

  • Assist with validating production data

5% Other tasks and duties as assigned

Qualifications: (Education, Experience, Certifications & KSA)

  • High School diploma or GED required; Advanced education preferred

  • 3 years of experience in a related position required

  • Strong attention to detail and organizational skills

  • Optical Character Recognition (OCR) development experience preferred

  • Ability to effectively communicate verbally and non-verbally in a clear and concise manner

  • Ability to prioritize and handle multiple tasks

  • Thorough knowledge of MS Word, Excel, and PowerPoint

  • Ability to work independently in a fast-paced environment

  • Strong problem solving and analytical abilities

  • Ability to work in a team environment to meet department goals

  • Ability to recognize and respect confidential information

Benefits of Joining our Team

We offer our employees a robust compensation package! Our comprehensive benefits include: medical, dental and vision insurance coverage; 100% company-paid life and disability coverage, 401k options with company match, three weeks PTO by the end of the first year and much more. Allied proudly promotes from within as part of a strong commitment to providing career growth opportunities for employees of all levels. Our diverse business portfolio allows employees broad career options with the advantage of staying with the same organization.