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Cognizant Technology Solutions Amazon Connect Lead - 00041969711 in Carmel, Indiana

Amazon Connect LeadQualification:Science / Engineering graduateCognizant will only consider applicants for this position whom are legally authorized to work in the United States without company sponsorship (H-1B, L-1B, L-1A, etc.).Responsibility:Tech Lead Amazon Connect 5 to 10 years of experience building call center collaboration telephony platforms in a Cloud or On Premises environment particularly building application integration capabilities for CRM WFM platforms Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers issues Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues Demonstrates excellent timemanagement skills and the ability to work independently while using departmental resources policies and procedures Contributes to a positive team environment and proactively aids team members with difficult contacts as needed Maintains acceptable performance metrics such as quality productivity first contact resolution and attendance 1 Hands on Experience in building Bots using Amazon Lex Platform and Lambda functions 2 Experience using AWS SDK and REST API for building the Lex Bots 3 Working Experience in Amazon connect and Contact workflows for interaction and routing 4 Development experience in Java nodejs would be preferred 5 Knowledge in Contact center technologies including CRM and WFM would be an added advantageMust Have SkillsAmazon ConnectEqual Opportunity Employerminorities/females/veterans/individuals with disabilities/sexual orientation/gender identity