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Radial Order Resolution Team Lead in Brownsburg, Indiana

Order Resolution Team Lead

Job Number: JO-2104-7002

Location: Indiana - Brownsburg

Employee Group: Regular

Shift: Swing

Travel: 0%

About Radial:

We are Radial, the leader in Omnichannel commerce technologies and operations. We enable our clients to profitably exceed customer expectations by taking on the complexity of their Omnichannel retail business and transforming it into a seamlessly orchestrated customer experience. To bring order to ordering. To make fulfillment more fulfilling. To keep commerce clicking. When we partner with our clients to execute their orders, payments, fulfillment, or customer care, our clients’ promises become ours. Within our state-of-the-art distribution centers, we encourage associates to enjoy a great environment and place to work. We appreciate all that our associates strive to accomplish and in return, we offer competitive wages, excellent & comprehensive benefits and an opportunity for advancement.

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Job Summary:

The primary responsibilities of the Warehouse Lead at Radial are to carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Leads assist the Supervisor in attaining overall department goals. They lead by example and assist the Supervisor and department by effectively planning and organizing work flow; promoting teamwork, training, problem solving and decision making.

  • Tasks include planning/organizing work; training associates; assigning and directing work; in partnership with the Supervisor or Manager, addressing issues and resolving problems.

  • Train associates on processes

  • Assist the Supervisor and other internal groups to meet and exceed customer requirements

  • Assist the Supervisor and other Staff to ensure compliance with all company rules, policies and guidelines.

  • Assure the safety and security of associates and inventory

  • Coordinate with other departments on processes and procedures

  • Monitor associate production standards and partner with Supervisor to ensure SOP's are followed

  • Other tasks and deemed necessary to ensure customer compliance, safety, and all company rules, policies and guidelines are met.

Job Requirements:

  • 1 year’s direct experience in a manufacturing, production, or distribution environment

  • Self-motivated with high sense of urgency, resourceful and adaptability

  • Proven project implementations with demonstrated process improvement, KPI & financial results

  • Solid hands-on experience using wide range of lean/six sigma management tools (value stream mapping, fish bone diagram, pareto diagram, 5S, visual management, Kanban, Standard Work)

  • Bilingual Spanish preferred.


Monday, Tuesday, Thursday and Friday 4:45 pm - 1:15 am. Must be available to work overtime as needed.

Radial is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Radial is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us by emailing. We will work to assist disabled job seekers whose disability prevents them from being able to apply online.