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Robert Half International Help Desk Analyst I in Brownsburg, Indiana


Robert Half Technology has an urgent need for a Help Desk Analyst. You will thrive at solving problems in a dynamic and rapidly-changing work environment as a Help Desk Analyst. Due to this Help Desk Analyst role having a large amount of visibility within the company, you will have the opportunity to make a positive impact on the department and organization. This Help Desk Analyst role is based in the Brownsburg, Indiana area and is a long-term temporary opportunity.

What you get to do every day

  • Independently investigate and implement solutions to technical issues

  • Pinpoint recurring technical issues and present solutions to address the root of the problems

  • Contribute IT support for productivity software, operating systems, and a variety of other applications used internally

  • Solve technical help tickets submitted via phone, email, and walk-ups


  • 2+ years of prior experience

  • Prior experience with IT support ticketing systems

  • Experience in user administration and bug fixing in a client server environment

  • Firm grasp of basic networking concepts

  • Practical knowledge of routers

  • Skills in Endpoint Security

  • Previous experience working with Cyber Security

  • Microsoft Windows experience desired

  • Well-founded grasp of PC skills

  • Wide ranging experience with server

  • General familiarity with printers

  • Earlier work involving WPAN - Wireless Personal Area Networks

  • Experience with RF Systems

  • Color printers experience

  • Microsoft Windows experience required

  • Proven knowledge of PC Hardware

  • Good understanding of Symantec Ghost

  • Comprehension of RF scanner

  • Proficiency in cabling

  • PC desktop/workstations experience highly desired

  • Quality experience with scanner

  • Strong problem-solving skills

  • Proven experience in installing and configuring operating systems, networked and local printers, and business applications

Robert Half Technology matches IT professionals with some of the best companies on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities. Our personalized approach, innovative matching technology and global network with local market expertise help you find the technology jobs that match your skills and priorities — fast. By working with us, you have access to challenging opportunities, competitive compensation and benefits, and training to enhance your skill sets.

From philanthropy to environmental stewardship to employee programs, Robert Half is proud to have an active role in the communities in which we live and work. Our company has appeared on FORTUNE’s “Most Admired Companies” list every year since 1998.

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Contact your local Robert Half Technology office at 888.490.4429 or visit to apply for this job now or find out more about other job opportunities.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2020 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.

Salary: $15.20 - $17.60 / Hourly

Location: Brownsburg, IN

Date Posted: October 9, 2020

Employment Type: Temporary

Job Reference: 01400-0011585540

Staffing Area: Technology u0026 IT