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Radial Continuous Improvement Manager in Brownsburg, Indiana

Continuous Improvement Manager

Job Number:JO-2009-6426

Location:Indiana - Brownsburg

Employee Group:Regular



We are Radial, the leader in Omnichannel commerce technologies and operations. We enable our clients to profitably exceed customer expectations by taking on the complexity of their Omnichannel retail business and transforming it into a seamlessly orchestrated customer experience.

Radial is undergoing rapid growth. We’re offering a Competitive Salary, Bonus, Excellent Benefit package, Great Working Environment & Advancement Opportunities!

We are searching for a CIM to lead and direct the 3Pl Continuous Improvement efforts in Indianapolis sites to achieve key goals and objectives of The Radial Continuous Improvement System.


  • Provide direction and support to site CI champions. Coaches to ensure the Radial Continuous Improvement System is consistently evolved and implemented across responsible network sites.

  • Plans, performs and implements process improvement initiatives in support of operations leaders leveraging continuous improvement tools and methods.

  • Organize, lead and facilitate cross-functional project and/or kaizen teams responsible for improving processes at the site level.

  • Partner with operations leaders, engineering resources and subject matter experts (SMEs) to identify, prioritize and implement improvement initiatives

  • Responsible for supporting operations strategic goals such as improving speed of service, quality of service delivery, process efficiency and effectiveness and process innovation and transformation.

  • Conduct various continuous improvement training sessions such as, but not limited to: problem solving, continuous improvement tools, CI history, visual management and 5s

  • Work with operations leaders to ensure that work instructions, standard work and training material are updated as processes are improved.

  • Partner with finance and operations to document savings related to process improvement activity, including follow-up to ensure post-improvement sustainability

  • Interact with various senior leaders while providing updates on continuous improvement program and activities.

  • Assist in developing and implementing organizational strategies leveraging such tools as Hoshin planning

  • Working closely with site leaders, maintain an active role as a change agent on internal continuous improvement initiatives within the organization.

  • Drive the development of compelling business case for projects, developing roadmaps to enable future state, and managing implementation to achieve tangible benefits.

  • Educate, coach, and mentor employees at all levels in the organization to establish an engaged Continuous Improvement & Operational Excellence culture

  • Successfully manage project timelines, resources and deliverables and present regularly to stakeholders.

  • Travel approximately 30% of the time to other fulfillment locations between Rialto and Reno to provide support as needed.


  • Bachelor’s Degree. Certified lean/six sigma black belt or master black belt

  • Demonstrated continuous improvement leader with 3-7 years progressive experience in a manufacturing, production or distribution environment

  • Must have experience in various levels of continuous improvement maturity organizations, from developing and launching CI implementation to overseeing mature programs.

  • Ability to understand and thrive in a high-volume work environment during extremely busy peak seasons while executing multiple projects simultaneously.

  • Excellent communication skills, including written, verbal and presentation skills; credible with internal stakeholders and external audiences; comfortable meeting with/presenting to executives and senior management.

  • Self-motivated with high sense of urgency. Able to work with little direct supervision.

  • Proficiency with developing metrics planning and good working knowledge of Excel and PowerPoint.

  • Proven project implementations with demonstrated process improvement, KPI & financial results

  • Solid hands-on experience using wide range of lean/six sigma management tools (value stream mapping, fish bone diagram, pareto diagram, 5S, visual management, Kanban, Standard Work, Hoshin planning/X-matrix)

Radial is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Radial is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us by emailing. We will work to assist disabled job seekers whose disability prevents them from being able to apply online.