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Baxter Sr. Support Technician in Bloomington, Indiana

Sr. Support Technician

Req # JR - 033470

Location Bloomington, Indiana, United States

Job Category Information Technology

Date posted 04/06/2021

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You’ll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter’s products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives— where your purpose accelerates our mission.

Summary:

Provide 24-hour support for network and server environment in which computer-based equipment is involved in pharmaceutical manufacturing. Administration of Windows 2019, 2016, 2012, 2008, 2003, 2000, and NT servers, Cisco network support, SAN storage, backup and recovery, Citrix and VMWare. Responsible for system monitoring, patching, and troubleshooting. Work with Engineering, Manufacturing, Labs, and Packaging personnel to install, configure, and maintain their systems.

Duties and Responsibilities:

  • Participate in design, development, implementation of solutions involving multiple platforms and multi-tiered architectures systems in response to business requirements

  • Manage and deploy security and patching of all business and production systems

  • Install, configure, test, document, and maintain equipment, including computer software and hardware, scan guns and label printers

  • Provide routine support on software and hardware at both end user and server levels

  • Use fact-based metrics to continuously improve on quality/efficiency of solutions, ensuring business-value delivery

  • Follow QA standards to deliver stable, reliable, and highly available solutions

  • Assess existing platforms and architectures and make recommendations to keep technologies functional and current

  • Manage physical data center, including both Windows virtual and physical servers

  • Oversee backup and restore requirements and activities

  • Support wireless access point setup, testing and administration

Job Requirements:

  • Ability to work on-call 24x7 as part of a weekly rotation

  • Minimum 5+ years of relevant technical experience

  • Technical certifications preferred from Cisco, Citrix, Microsoft and VMWare

  • Experience in creating standard operating procedure documentation, knowledge-base, and other instructional documentation as necessary

  • Familiarity installing and supporting Windows OS, including Server 2019 and VMWare vSphere 6.0 and higher

  • Knowledge of Citrix administration, server builds and maintenance

  • Experience with data center management, maintenance and best practices

  • Understanding of DNS, DHCP, and TCP/IP network protocols and wireless communications

  • Experience maintaining, troubleshooting and supporting enterprise applications, network infrastructure

  • Track record of success with IT projects, implementations, upgrades and regular support activities

  • Ability to simultaneously support multiple, cross-functional IT projects

  • Willingness to work with legacy computer hardware and ability to improvise to keep systems running when needed

  • Strong project-management and communication skills to work with various stakeholders and vendors

  • Knowledge of incident, problem and change management policies/procedures within staff and organization

  • Exceptional customer-service focus with an emphasis on a service-based approach

  • Familiarity with basic firewall principles

  • Experience with Level 2 and 3 end-user support leveraging a ticket-based system

  • Comfort level evaluating, selecting, adopting and managing new technologies and related infrastructures

  • Familiarity with SAN and data storage

Preferred Skills:

  • Experience with Windows clustering a plus

  • Programming/Scripting experience a plus

  • Experience with SCADA systems a plus

  • Experience in maintaining quality documentation required in a 21 CFR Part 11 compliant environment a plus

Physical/Safety Requirements:

  • Frequently required to sit, stand and use hands to perform data entry

  • Occasionally required to perform simple grasping, use hands for fine manipulation, and to reach above shoulder level and under desks

  • Ability to lift and carry 25 lbs. or more

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Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

EEO is the Law

EEO is the law - Poster Supplement

Pay Transparency Policy

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on thelinkhere and let us know the nature of your request along with your contact information.

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