Kforce Computer Operations Support Analyst in Beech Grove, Indiana

Kforce has a client in search of a Computer Operations Support Analyst in Beech Grove, Indiana (IN).Essential Job Functions:

  • Monitors multi-technology computing platforms including mid-range platforms, mainframes and servers

  • Monitors network traffic, runs transactions, and executes refreshes to ensure a secure network system for SSFHS 24 hours a day/7 days a week

  • Performs system back-up process and troubleshoots and restores routine technical services, ensuring a stable operating environment

  • Responds to 1st level support calls in absence of help desk hours and/or forwards users to appropriate group to resolve issues

  • Monitors network traffic including performance, hardware and networking performance and access

  • Facilitates back-up of standard and non-standard applications and database servers; Coordinates off-site storage of back-ups in accordance with DR policies

  • Monitors and responds to all interface alerts; Uses tools to triage, troubleshoot, and resolve interface issues; Refers difficult issues to 3rd level support

  • Monitors application processing by running transactions, evaluating performance and evaluating capacity of such applications

  • Oversees the status and stability of voice/data circuits; Escalates issues to telecommunications group

  • Monitors system capacity and resource utilization of systems; Reports performance to appropriate group

  • Monitors and maintains daily systems administration of Net Back-up

  • Remotely configures and supports PC peripherals such as printers, scanners, modems, monitors, and drives

  • Monitors, triages, and supports al printing issues, including report distribution processing and applications

  • Provides Help Desk/Customer Service after hours and as needed to receive, log, triage, resolve and assign logs

  • Performs second level support for logs assigned to Operations; Owns logs, resolves problems, closes logs and communicates resolutions

  • Performs professional level work

  • Bachelor's degree in a relevant field of work or equivalent work experience

  • Typically possesses 2-5 years of relevant work experience

  • Requires technical knowledge, training and understanding of a job's requirements

  • Familiar with Open Systems Hardware configurations

  • Entry level knowledge of scheduling software and backup software

  • Microsoft Office products, Outlook, Intermediate knowledge level Windows/Unix OS

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:HoursMinimum Compensation:0.00Maximum Compensation:0.00