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Franciscan Health Application Business Analyst in Beech Grove, Indiana

Application Business Analyst

Application Support

Franciscan Alliance

1500 Albany Street Beech Grove, IN 46107

Days

Full-Time

Associates Preferred

WHAT WE NEED

Problem-solving, application analyst

WHO WE ARE LOOKING FOR

A great deal of the work that happens in any large business, hospitals included, relies on sound computer applications. Upgrading applications, implementing new versions or apps, and providing support is a busy job with lots of variety. From assessing needs and troubleshooting to managing vendor relationships, our Application Business Analysts have plenty on their task list.

Are you good at scheduling and managing implementations and upgrades? Can you handle ongoing support needs? If you answered yes, we’ve got a great opportunity for you to consider.

WHAT YOU WILL DO

  • Responsible for providing quality support daily to Franciscan coworkers with their Epic Application Security needs.

  • Understand the business, process, and procedures within security functions and guidelines to our EMR system.

  • Work closely with the application trainers and support staff to collaborate in addressing end user skill gaps.

  • Work closely with the application teams to support system optimizations, new installs/releases, and to facilitate knowledge sharing between application and support teams.

  • Provide ongoing troubleshooting to providers in relation to their record maintenance in relation to their security setup.

  • Provide technical advice and informal application guidance to customers using the Epic applications, other integrated hardware and software programs.

  • Troubleshoot and restores routine application specific issues by analyzing, identifying and diagnosing faults and symptoms using established processes and procedures.

  • Recommend procedures and controls for incident prevention and continual service improvements to supported areas.

  • Work with vendors in implementing, upgrading, supporting and troubleshooting Franciscan Alliance applications.

  • Follow organizational practices for incident, change and requests management.

WHAT IT TAKES TO SUCCEED

  • Ideal candidate will have experience with vendors, security tools and Microsoft products such as Word, Excel and PowerPoint, system implementations and support experience.

  • Knowledge of application delivery process.

  • Implementation Testing Workflow Analysis.

  • Teamwork/Collaboration.

  • Troubleshooting.

  • Customer service skills.

  • Analytical and critical thinking skills.

  • Solve problems by analyzing information and using logic to address issues and problems.

  • Effectively communicate verbally and in writing as appropriate for the needs of the audience.

  • Follow directions as communicated in a variety of ways.

WHAT WE'RE LOOKING FOR

1 - 3 years' equivalent work experience

Certification(s): EpicCare Security and Access preferred

For Epic Business Analyst: Not all roles require certification. For roles that do require certification indivuduals must be certified within six weeks of last class and within three test attempts. Certification required for application build and support functions

Travel: Up to 25%

EQUAL OPPORTUNITY EMPLOYER

It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law.

Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights.

Franciscan Alliance is committed to equal employment opportunity.

INFORMATION SERVICES ​​​​

Beech Grove, IN, US, 46107

Full-Time

Up to 20%

employmentType: Full-Time

Days

Beech Grove

IN

46107

1500 Albany Street

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