Franciscan Health Application Business Analyst in Beech Grove, Indiana
Application Business Analyst
Ambulatory and Home Health
Franciscan Alliance1500 Albany Street Beech Grove, IN 46107
High School Diploma/ GED Required
WHAT WE NEED
Problem-solving, application analyst
WHO WE ARE LOOKING FOR
A great deal of the work that happens in any large business, hospitals included, relies on sound computer applications. Upgrading applications, implementing new versions or apps, and providing support is a busy job with lots of variety. From assessing needs and troubleshooting to managing vendor relationships, our Application Business Analysts have plenty on their task list.
Do you have IS project management experience? Are you good at scheduling and managing implementations and upgrades? Can you handle ongoing support needs? If you answered yes, we’ve got a great opportunity for you to consider.
WHAT YOU WILL DO
Collect information regarding potential system enhancement needs.
Troubleshoot and repair customer-reported application problems.
Work with vendors in implementing, upgrading, supporting and troubleshooting applications.
Follow organizational practices for incident, change and requests management.
Act as a Franciscan Alliance applications expert to assist with the creation of training programs.
Research, analyze, and present information regarding potential system enhancement needs.
Document and build workflow, standards, and business processes to facilitate knowledge sharing within and across teams.
Facilitate business user discussions to identify the requirements for Franciscan Alliance applications functionality and workflow.
Maintain and configure the application parameters to ensure Franciscan Alliance applications function according to customers’ specifications.
Provide on-call support, including after-hours support, for team and customers following the Franciscan Alliance support model.
WHAT IT TAKES TO SUCCEED
Knowledge of application delivery and system & technology integration.
Implementation Testing Workflow Analysis & Technical Troubleshooting.
Solve problems by analyzing information and using logic to address issues and problems.
Facilitate and lead meetings.
Adapt and respond quickly to changing priorities.
Manage conflict and tactfully handle complaints and difficult situations.
Customer service skills.
Effectively communicate verbally and in writing as appropriate for the needs of the audience.
Take needed action without direct instructions.
WHAT WE'RE LOOKING FOR
1-3 Years Experience
Experience: Working in a physican practice preferred.
Certification(s): EpicCare Ambulatory preferred.
If not certified, must be certified within six weeks of last class and within three test attempts. Certification required for
application build functions.
Travel: Up to 50%. Travel time varies depending on the project.
EQUAL OPPORTUNITY EMPLOYER
It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law.
Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights.
Franciscan Alliance is committed to equal employment opportunity.
Beech Grove, IN, US, 46107
Up to 50%
1500 Albany Street