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Cogent Infotech Customer Support Agent in Batesville, Indiana

Job Description

Will work from home until Batesville office reopens. Would need equipment to work remotely, candidate signs into Virtual Desktop. Participates as an active member of a team of customer service representatives engaged in the processing of traditional life insurance support phone calls, post call activities and completion of call back commitments involving our traditional life customers, internal and external by performing the following duties. RESPONSIBILITIES Responds to inbound calls providing excellent customer service Understands traditional life products, procedures, and system capabilities Accurately answer all consumer/customer questions regarding all Global Atlantic products and accurately articulate features, advantages, and benefits and understanding the variances by State Receives and resolves telephone inquiries from parties of the contract within service standards Identify, communicate, and proactively work to solve problems or issues Investigates client request or complaints utilizing system and contract provisions to provide resolution within established administrative and compliance guidelines Focuses on Global Atlantic’s long-term success by building strong (internal and external) customer relationships Provides a broad range of technical and operational support to clients and agents Documents telephone conversations and written communication into a computer database or tracking systems maintaining accurate corresponding hard copy files where applicable Knowledgeable in using reporting tools and using good judgment when supplying reports to external customer and ensuring no breach in privacy Responsible for reporting to work at the start of scheduled shift and must be comfortable with having all calls recorded for quality assurance Provides other duties as assigned by management Participation in team meetings Requirements: High School diploma or equivalent required; Bachelor degree or equivalent work experience preferred Minimum 2 years’ experience in customer service; Prior experience in Financial Services industry preferred Proven ability to grasp new products, concepts, and procedures Demonstrated strong attention to detail with excellent organizational skills Strong interpersonal and team skills required Strong written and oral communication skills Excellent phone presence and presentation Strong PC and Software skills, especially Microsoft Office products Ability to maintain positive attitude and composure in dealing with difficult situations Ability to be flexible and prioritize activities Demonstrated flexibility with schedules

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